Refund policy
Return and Refund Policy
At Kavelys, your satisfaction is our priority. You have 30 days after receiving your order to request a return, no questions asked.
1. Before Requesting a Return
Having an issue with your item? Contact our team at support.kavelys@gmail.com before starting a return process. In most cases, a quick exchange with our team resolves the issue.
2. Eligibility Requirements
To be accepted, the returned item must:
- Be unused and in its original condition
- Include all accessories originally provided
- Be returned in its original packaging, with tags attached (if applicable)
- Be accompanied by proof of purchase (order number)
3. Defective Products
If your item arrives defective, damaged during shipping, or not as described, we will send you a free replacement item. No refund is offered for this situation — only product replacement is provided.
For any claim of this type, contact us at support.kavelys@gmail.com within 48 hours of receiving your order, with:
- Your order number
- A clear photo or video showing the defect or damage
No defect claim will be accepted without photo/video proof submitted within this 48-hour window. After this deadline, or in the absence of proof showing the defect existed upon receipt, the item will be considered as received in good condition, and any damage found afterward (breakage, mishandling, wear) will not be covered by the replacement policy.
4. How to Start a Return (Change of Mind, Within 30 Days)
- Contact us at support.kavelys@gmail.com with your order number and the reason for the return.
- Our team will confirm eligibility within 48h and send you the return address.
- Ship the item with a tracking number (recommended).
- Once the item is received and inspected by our team, we will process your request.
Returns sent without prior authorization will not be accepted.
5. Return Shipping Costs
Return shipping costs are the customer's responsibility, except in the case of a defective product covered under Section 3 — in which case Kavelys covers the cost.
Kavelys is not responsible for returned packages lost in transit without a tracking number.
6. Refund Timeline and Amount
- Inspection of the returned item: 3 to 5 business days
- Refund to the original payment method: 5 to 10 business days after approval
- The refund covers the product price only; original shipping costs are non-refundable
- You will receive a confirmation email at each step
7. Contact Us
For any questions about a return or refund, email us at support.kavelys@gmail.com or via our contact page.