Shipping policy

Last updated: July 24, 2026

This Shipping Policy applies to all orders placed through Kavelys and forms part of our Terms of Service. Please review it carefully before placing an order.

1. Order Processing Time

Orders are processed within 1–3 business days of payment confirmation. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email once your order has been processed.

2. Shipping Method and Fulfillment

Kavelys operates using a direct-fulfillment (dropshipping) model. Products may be shipped directly from our third-party suppliers' warehouses, which may be located outside your country of residence. As a result:

• Your order may arrive in plain, unbranded packaging.
• If you order multiple items, they may ship separately and arrive on different dates, at no additional cost to you.
• Estimated delivery times reflect typical shipping durations but are not guaranteed and may be affected by factors outside our control.

3. Estimated Delivery Times

These are estimates only. Kavelys makes no guarantee regarding exact delivery dates and is not liable for delays caused by customs processing, carrier disruptions, weather events, or other circumstances beyond our reasonable control.

4. Customs, Duties, and Taxes

International shipments may be subject to customs duties, import taxes, or brokerage fees imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost. Kavelys has no control over these charges and cannot predict their amount. We recommend checking with your local customs office prior to placing an order if you have concerns.

5. Order Tracking

A tracking number will be provided by email once your order ships. Please allow 24–48 hours for tracking information to become active in the carrier's system. Kavelys is not responsible for delays in tracking updates caused by the carrier.

6. Address Accuracy

You are solely responsible for providing a complete and accurate shipping address at checkout. Kavelys is not liable for orders that are delayed, misdelivered, or lost as a result of an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at support.kavelys@gmail.com — we cannot guarantee a change once the order has been processed for shipment.

7. Lost, Delayed, or Stolen Packages

If your order has not arrived within the estimated delivery window, contact us at support.kavelys@gmail.com with your order number, and we will investigate with the carrier. Kavelys is not responsible for packages confirmed as delivered by the carrier's tracking system but reported as lost or stolen after delivery; in such cases, we recommend filing a report with the carrier and your local authorities.

8. Shipping Costs

Shipping costs are calculated and displayed at checkout prior to payment. Any promotional free-shipping offers apply only under the conditions stated at the time of the offer.

9. Undeliverable Packages

If a package is returned to our supplier as undeliverable due to an incorrect address, refused delivery, or failure to claim the package, the customer is responsible for any additional shipping costs to reship the order. No refund will be issued for shipping costs already incurred in such cases.

10. Contact Us

For any questions regarding shipping, contact us at:

Email: support.kavelys@gmail.com